Frequently Asked Questions
Everything you need to know about your I.AM.GIA experience.
How long does shipping take and how can I track my order?
Orders are typically processed within 1-2 business days. Domestic express shipping takes 1-3 business days, while international shipping varies by location. Once your order is dispatched, you will receive a confirmation email with a unique tracking number.
What is your return policy?
We accept returns on full-priced items within 30 days of delivery for a store credit. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale and cannot be returned.
How do I know which size to choose?
We provide a comprehensive size guide on every product page to help you find the perfect fit. Our styles often vary in silhouette, so we recommend checking the specific garment measurements and model information provided in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services including Afterpay and Klarna for eligible regions.
Do I have to pay for international duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and are determined by your local customs office.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and items before finalizing your purchase.